We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 1 business day to allow for processing time. If we anticipate longer lead time, it will be noted in the item description. If you have questions about the lead time on a specific item, please contact us with your questions.
Thank you for shopping at Empire Chemical.
If you’re not happy with your purchase, we’re more than happy to help you.
You have 15 days to return an item from the date that you purchase it.
To be eligible for a return here at Empire Chemical, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.
We require return authorization numbers to be eligible for a return.
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.
If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.